Accessibility Statement

Care-Call.AI aims to conform to the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA, published by the World Wide Web Consortium (W3C). WCAG 2.1 AA is the de-facto standard referenced by Title III of the Americans with Disabilities Act ("ADA") and by Section 508 of the Rehabilitation Act.

• Keyboard navigation — every interactive element can be reached and operated with a keyboard alone, with clearly visible focus rings.
• Semantic HTML — we use native headings, lists, tables, buttons and form elements so that screen readers announce structure correctly.
• Alt text — marketing images include descriptive alt attributes; purely decorative images are marked as such.
• Colour contrast — body text meets a 4.5:1 contrast ratio against its background (WCAG AA) in both our light and dark themes.
• Responsive design — the dashboard and marketing site reflow gracefully down to a 320 px viewport and support browser zoom to 200%.
• Motion & flashing — we avoid content that flashes more than three times per second and honour the prefers-reduced-motion media query.
• Forms — every form field has a visible label, error messages are announced to assistive technologies, and required fields are clearly marked.
• Text alternatives — our AI assistant provides both text and structured data so screen-reader users receive the same information as sighted users.

Accessibility is never "done". Our current focus areas are:

• Expanding automated axe-core checks in our CI pipeline so every pull request is screened for common regressions.
• Annual third-party accessibility audits against WCAG 2.1 AA with publicly-shared summary reports.
• Improving the voice engine to support TTY relay services for deaf and hard-of-hearing residents.
• Adding large-text and high-contrast display modes to the facility dashboard.

• Some third-party embeds (Stripe Checkout, Google OAuth sign-in) are controlled by their vendors and may not yet meet WCAG AA in every flow. We rely on those vendors' own accessibility commitments.
• Legacy PDF downloads (invoices, monthly reports) may not yet be fully tagged for screen readers. An HTML equivalent is available on request.

If any part of Care-Call.AI is not accessible to you, or you need information in an alternative format (large print, plain text, audio), please use the contact form on our website and we will respond within 5 business days.

• Choose the "Accessibility" category.
• Describe the page URL or feature you need help with in the message box.
• Include any preferred alternative format (large print, plain text, audio, etc.).

If you are not satisfied with our response you may file a complaint with the US Department of Justice under Title III of the ADA. Information on filing an ADA complaint is available at ada.gov/file-a-complaint.

NIUSIA CO.,LTD. Accessibility Officer
Contact: use the contact form on our website and select the Accessibility category.