Terms of Service

Care-Call.AI places automated AI wellness phone calls to residents enrolled by participating facilities, and provides dashboards, transcripts, summaries, and anomaly alerts based on those calls. The Service is designed to augment, not replace, staff supervision. It is not an emergency response service, a medical device, or a substitute for professional clinical judgement.

• Accounts are available to adults (18+) acting on behalf of a licensed care facility or a lawful home-care arrangement.
• You agree to keep your login credentials confidential and to notify us immediately via the contact form on our website (choose the Legal category) of any suspected unauthorised access.
• You are responsible for every action taken under your account.

• Plans are billed monthly in advance, in US Dollars, through Stripe. Your invoice scales automatically with the number of active residents at the start of each billing cycle.
• Volume discounts of 10%, 15% and 20% are applied automatically at 10, 30 and 50 active residents respectively.
• The first 30 days are free for up to 10 residents as part of the pilot program. After the pilot, billing starts on day 31 unless the account is cancelled.
• You may cancel at any time from the Billing page of your dashboard or via the contact form on our website. Cancellation stops automatic renewal at the end of the current billing period. Partial-month refunds are not available except where required by law.
• Failed payments may result in suspension after 10 days and account termination after 30 days. Suspended accounts retain all data until termination; terminated accounts are deleted per the Privacy Policy.

• Keep resident contact information accurate and up to date.
• Obtain and document written consent from each resident (or their legal representative) before enrolling them in the Service.
• Comply with two-party consent statutes in states such as California, Florida, Illinois, Maryland, Massachusetts, Montana, New Hampshire, Pennsylvania and Washington.
• Monitor dashboard alerts and respond to wellness flags with clinically-appropriate follow-up.
• Use the Service only for lawful purposes consistent with HIPAA, the Telephone Consumer Protection Act, state elder-care regulations, and applicable professional standards.

Large portions of the Service output — including live call dialogue, transcripts, summaries, sentiment scores, anomaly flags, support chat replies and email auto-responses — are generated by artificial intelligence models. AI output may contain errors, omissions, mis-transcriptions, hallucinations, or misinterpretations. You acknowledge that:

• AI summaries are a starting point, not a clinical record.
• You will not rely on AI output as the sole basis for any medical, legal or financial decision.
• You will review alerts and escalate according to your own care protocols.

Care-Call.AI is not a medical device and has not been reviewed or cleared by the US Food and Drug Administration. It does not diagnose, treat, cure or prevent any disease. In a medical emergency call 911 immediately. Nothing in the Service constitutes medical advice.

We target 99.5% monthly uptime for the web dashboard and voice engine, measured as successful health-check responses during each calendar month. Scheduled maintenance (announced in advance) and force-majeure events are excluded. If monthly uptime falls below 99.5%, affected customers may request a service credit of up to 10% of that month's fees via the contact form on our website within 30 days. Service credits are the exclusive remedy for downtime.